Support
Chat with our care team. If no agent is online, leave a message and we'll reply by email.
Live chat
Sign in and open the Support tab to chat with our team in real time.
Email care@biuci.com and we'll get back to you.
Response time
We typically reply within a few hours. Deposits are reviewed within 24h.
Frequently asked questions
How long do deposits take?
Crypto deposits are reviewed manually for your security and credited within 24 hours of the network confirming your transaction.
What do I need to sign up?
Just an email and a password. You can optionally add personal details later to make account recovery easier.
I'm a U.S. resident — anything else?
U.S. taxpayers can add their SSN in settings so we can meet tax reporting requirements. It's stored encrypted.
How do bank transfers work?
Request a bank deposit from your dashboard with the amount and currency. Our team emails you secure transfer instructions to complete the payment.